Terms & Conditions

Last Updated: June 2026

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1. Acceptance of Terms

By accessing and using MASLOVE FOODS, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place any orders.

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2. Ordering

Orders placed on MASLOVE FOODS constitute an offer to purchase products at the listed price. We reserve the right to accept, reject, cancel, or modify any order at our discretion without prior notice.

- Customers must be at least 18 years old to place orders

- All information provided during checkout must be accurate and complete

- Order confirmation will be sent via email or phone confirmation

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3. Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

- Prices may include applicable taxes unless stated otherwise

- We reserve the right to correct pricing errors

- Discounts and promotional offers are valid only during the specified period

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4. Payment

Full payment must be completed before order dispatch. We accept payments through secure payment gateways including:

- UPI

- Credit/Debit Cards

- Net Banking

- Digital Wallets

Important:

- We do not store card or payment details

- Orders will not be confirmed for failed transactions

- Any additional payment gateway charges are the customer’s responsibility

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5. Shipping & Delivery

MASLOVE FOODS delivers products across India through trusted courier partners.

- Shipping charges are calculated during checkout

- Free shipping may be available on selected orders

- Delivery timelines are estimates and may vary depending on location

- Risk of loss or damage transfers to the customer upon delivery

We are not responsible for delays caused by natural disasters, strikes, courier issues, or unforeseen circumstances.

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6. Returns & Refunds

Returns are accepted only for eligible cases such as:

- Damaged products

- Defective items

- Incorrect products received

Conditions:

- The product must be unused and in original packaging

- Complaints must be reported within 48 hours of delivery

- Return requests are subject to verification

Refunds:

- Refunds will be processed within 7–10 business days after approval

- Refunds will be issued to the original payment method

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7. Product Information

We strive to provide accurate product descriptions and information. However, slight variations may occur.

- Product colors and packaging may vary slightly

- Product specifications may change based on updates or availability

- Food product benefits mentioned are based on traditional and general usage information

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8. Intellectual Property

All content on MASLOVE FOODS, including logos, text, images, graphics, and designs, is protected by copyright and intellectual property laws.

- Unauthorized copying or reproduction is strictly prohibited

- Legal action may be taken against misuse or infringement

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9. Limitation of Liability

MASLOVE FOODS is provided on an “as is” basis without warranties of any kind.

- We are not liable for indirect or consequential damages

- Our liability is limited to the amount paid for the purchased product

- We are not responsible for misuse of products after delivery

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10. User Conduct

Users agree not to misuse the website or services.

Prohibited activities include:

- Posting false reviews or misleading information

- Attempting to breach website security

- Harassing staff or customers

- Fraudulent transactions or chargeback abuse

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11. Privacy

Customer information is handled according to our Privacy Policy. We use appropriate security measures to protect your personal data.

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12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Kerala, India.

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13. Food Safety & Compliance

MASLOVE FOODS follows proper food safety and hygiene practices during the preparation, packing, and storage of all products.

We ensure:

- Hygienic preparation and handling

- Proper labeling of ingredients and expiry dates

- Clear storage instructions on packaging

Customers are advised to read product labels carefully before use.

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Contact Information

MASLOVE FOODS

Near Suzuki, Valillapuzha

Vazhakkad, Malappuram

Kerala – 673640

📧 Email: infomaslove@gmail.com

📞 Phone: +91 7306328870

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Thank you for choosing MASLOVE FOODS ❤️

Pure Taste. Pure Love.